Network Maintenance SOP

Purpose: To ensure optimal performance and reliability of client and company networks.

Procedure:

1. Scheduled Maintenance

   • Schedule regular maintenance during low-usage hours to minimize impact on clients.
   • Notify clients at least 48 hours in advance of any planned maintenance.

2. Network Health Check

   • Perform a comprehensive health check on network components, including routers, switches, and access points.
   • Identify and address any potential issues, such as outdated firmware, hardware degradation, or abnormal data traffic.

3. Documentation

   • Record all maintenance activities, including any issues found, solutions applied, and future recommendations.
   • Share a summary report with the client if maintenance is performed on their network.

4. Emergency Maintenance

   • If an urgent network issue arises, prioritize resolving the issue immediately.
   • Inform the client of the emergency maintenance and expected downtime.