Missing Sales

To address issues with missing sales data in NCR Aloha POS, follow this step-by-step guide carefully. This process will help you identify and potentially resolve the issue regarding the absence of sales data for a specific date.

### Guide for Resolving Missing Sales in NCR Aloha POS

#### Step 1: Locate the Sales Date Folder

- **Navigate to the Sales Folder:** Open the file explorer on the server and go to `C:/bootdvr/aloha`. Here, look for a folder named after the specific sale date you're investigating, formatted as `YYYYMMDD` (for example, `20240222` for sales on February 22, 2024).

#### Step 2: Check for Zipped Contents

- **Inspect the Folder's Contents:** If you find the sales date folder from Step 1, check whether its contents are within a zip folder. Sales data stored in a zip file indicates that the folder needs to be manually processed (referred to as "manual grind").

#### Step 3: Search Cashier Terminals

- **Remote Access via TeamViewer:** If the sales folder is missing from the `C:/bootdvr/aloha` directory on the server, use TeamViewer to remotely access each cashier terminal.

- **Navigate and Copy Files:** On each cashier terminal, navigate to `C:/bootdvr/Aloha` and search for the sales date folder. If found, copy the folder.

- **Paste to Server:** After copying the folder from the cashier terminal, paste it into the `C:/bootdvr/aloha` directory on the server.

#### Step 4: Contact Support

- **If Problems Persist:** In case the sales data is still missing or if the above steps do not resolve the issue, it's time to seek professional assistance.

- **Email Support:** Reach out to support by sending an email to support@wagos.com. Provide a detailed description of the issue, the steps you have already attempted, and any relevant information that could assist in troubleshooting the problem.

### Additional Tips

- **Ensure Accurate Date:** Double-check the date you are investigating to ensure you are searching for the correct folder.

- **Backup Before Manual Operations:** Before performing any manual operations like extracting contents from a zip file, ensure you have a backup of the original files to prevent data loss.

- **Documentation:** Keep track of any changes you make during this process for future reference or in case you need to revert any steps.

By following these steps, you can systematically troubleshoot and potentially resolve issues related to missing sales data in NCR Aloha POS. If the issue persists after these attempts, professional support from the software provider or technical support team will be necessary to further diagnose and fix the problem.